Return and exchange policy
At Trinitec, we take great pride in the quality and craftsmanship of our products. Attention to design, materials and construction for our customers is our priority. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement.
30 Days for Refund or Exchange
If, within 30 days you are dissatisfied for any reason, you may return your purchase for a refund or exchange of the merchandise value unless otherwise specified. We cannot accept returns on items damaged through normal wear and field use, and will not be accepted on items that are missing packaging or accessories or that have been physically altered, modified or damaged. Only stocked products are eligible for return. All non-stock product sales are final sale. Sale of clearance and used equipment are final.
Return Merchandise Authorization (RMA)
All merchandise returns require a “Return Merchandise Authorization (RMA)” number and are not returnable after 30 days from date of invoice. Products with expiry dates, custom cut material, special order products, special colour ink mixes, printing blankets, non-standard size products, and equipment parts are final sale and may not be returned. Returns must be undamaged / unmodified and complete with all original accessories. A fifteen percent (15%) restocking fee and applicable return freight costs will be charged on all returns with the following exceptions:
- Merchandise shipped in error by Trinitec.
- Merchandise defective upon receipt.
- Before returning merchandise or sending in a product for repair. Contact customer support at our toll-free number 1-888-222-6735 for a Return Merchandise
- Authorization Number (RMA) for shipping or for taking direct to your local branch.
Trnitec also reserves the right to refuse returns that are deemed to be in an abuse of our return policy.
What is your liability policy?
Under no circumstances shall Trinitec, nor our affiliates, agents, and suppliers, be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the use or inability to use the materials available in this site or any linked site, even if we are advised of the possibility thereof, nor for any claim by a third party.
You agree to defend, indemnify, and hold us and our affiliates harmless from and against any all claims, losses, liabilities, damages and expenses (including attorney’s fees) arising out of your use of this site.